Claire Lewis

Head of Property Management

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I am an accomplished housing and property services professional with extensive experience providing strategic oversight across regulated housing, community services, and property operations. I bring a strong governance and assurance-led approach, ensuring services operate in line with statutory requirements, regulatory standards, and commercial expectations while delivering positive customer and tenant outcomes.

I specialise in translating organisational and regulatory requirements into robust operational frameworks—strengthening compliance, risk management, and internal controls, including adherence to the Renting Homes (Wales) Act and associated housing and property legislation. My expertise spans housing services, private rented lettings, estate management, asset management, and compliance assurance, supporting both social and private sector operating models.

I have a strong track record in audit readiness, performance scrutiny, and risk oversight, using data intelligence and performance metrics to identify emerging risks, address underperformance, and drive continuous improvement. I provide effective challenge and assurance around service delivery, financial control, value for money, and regulatory compliance, supporting informed decision-making at senior and board level.

My experience includes overseeing investment, development, and regeneration initiatives, alongside improving cost-effectiveness through the efficient acquisition and delivery of reactive, planned, and cyclical maintenance services. I ensure asset performance, health and safety compliance, and operational delivery are aligned with financial and commercial objectives.

A collaborative and commercially aware leader, I work closely with regulators, auditors, local authorities, managing agents, contractors, and partners to maintain high standards of governance, customer care, and operational performance. I am experienced in managing complex change, resolving compliance and service risks, and fostering accountable, customer-focused teams across mixed-tenure environments.

Recognised for my clarity, integrity, and sound judgement, I provide boards, committees, and senior leadership teams with assurance through strong governance, proportionate risk management, and a focus on sustainable, compliant, and high-performing housing and property services.

Key Expertise